CVE-2019-9892

An issue was discovered in Open Ticket Request System (OTRS) 5.x through 5.0.34, 6.x through 6.0.17, and 7.x through 7.0.6. An attacker who is logged into OTRS as an agent user with appropriate permissions may try to import carefully crafted Report Statistics XML that will result in reading of arbitrary files on the OTRS filesystem.

An issue was discovered in Open Ticket Request System (OTRS) 5.x through 5.0.34, 6.x through 6.0.17, and 7.x through 7.0.6. An attacker who is logged into OTRS as an agent user with appropriate permissions may try to import carefully crafted Report Statistics XML that will result in reading of arbitrary files on the OTRS filesystem.

Se encontró un problema en Open Ticket Request System (OTRS) en las versiones 5.x hasta 5.0.34, 6.x hasta 6.0.17, y 7.x hasta 7.0.6. Un atacante logeado en OTRS como un agente de usuario con los permisos apropiados puede intentar importar un Report Statistics XML creado minuciosamente que le dará como resultado la lectura de archivos arbitrarios en OTRS filesystem.